Review for Quiz 2

Ch 3 Expressing yourself clearly

Roles that prevent clear communication (controllers, etc.)

What is non-verbal communication

The transactional nature of communication

What “I statements” do.

What facts, inferences and opinions are.

a symmetrical relationship

The value of being specific.

Ch 4 Listening for understanding

What the author has to say about listening.

The parts of the process of Listening

Barriers:  Refusing, Pseudolistening, etc.

Nonverbal signs of acceptance.

The value of paraphrasing.

good strategies for active listening for feelings

good guidelines for active listening